Can I change the delivery address after placing an order? – mooielight

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Can I change the delivery address after placing an order?

Before submitting an order, please double check your shipping information to ensure accuracy. After placing an order, the shipping address cannot be changed online. First, please check the status of the order when needed.

  • Pending: You can ignore it and place a new order.
  • Processing: Please contact customer service as soon as possible to make changes.
  • Completed: Depends on the carrier’s service. Some carriers charge additional fees to provide address change services. With all this in mind, we still understand that sometimes you want to ask us to try it, so you can contact the sales assistant to confirm the possibility.


Please note that the country/region cannot be changed, the success or failure depends on the carrier, and the additional address change fee will be borne by the customer.


If unfortunately, the carrier that provided your order does not provide an address change service, please try to receive your order at the original shipping address, or contact the carrier directly for help. If the address is completely invalid, the package may be destroyed or returned to the sender. In this case, you will be fined, including but not limited to additional shipping and handling fees.

Until you receive confirmation from our sales assistant department, no change is guaranteed.

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